What our Customers say...


My 82 year old bedridden mothers sewer backed up and flooded her basement. We called SERVPRO 800 number and explained our dire situation. Late in the day and we where trying to figure out how to relocate mom. We received a call from Jon at SERVPRO of Bangor/Ellsworth and he said they were coming now, like in route, on the way. I thought it would take days to coordinate this clean up effort. Nope they dropped everything and are mobilized and will be on site within the hour. In disbelief I watched two trucks a bunch of guys and ton of equipment and they were on it. They work tirelessly and before we new it mom had a livable house, we never had to relocate. That day we were blessed with hero’s. Thanks to Bangor/Ellsworth SERVPRO. I will always recommend this company.

You guys are worth every word and penny of the service you provide. If you need a hero, call SERVPRO!

Your crew was everything and more.  They are hard workers and do a great job.  Our house hasn’t been this clean in 40 years. Thank you for responding quickly so we could get on with our lives! 

Thanks for all your help getting the ball rolling on so many fronts, with all of the contractors and your crew. It's nice to know that there are people out there who take pride in their job and show up when people call, especially when they have emergencies. I'm going to tell everyone about you, so  if anybody has problems they can call on weekends and not have to worry about people flaking out on emergency calls and not show up. Kudos to you and your top-notch crew!

Had to use the services of this company this past weekend. They had a timely response and the workers who came to resolve the issue were extremely pleasant. Hope not to have to use the service again but if we do, then this will be the company we call and will refer others to their services.

I want to take this opportunity to express our appreciation to the SERVPRO professionals that came to our rescue when we had a water issue in our basement. In particular, John Symonds was the best!! His prompt response was very welcoming and his knowledge and professionalism was evident. We initially thought the water had entered the basement though a window, but John quickly dismissed this theory when we discovered a floor drain that had backed up. This was a great relief to us. When we discovered the damage after being away for two weeks, we were very proactive and did some damage control by pulling up saturated rugs and flooring. John had great praise for us for doing this and mentioned this would help in the cleanup of the mess. He had equipment in our home very quickly and had us drying out in a record amount of time. We learned to trust him because of his honesty with us and professional demeanor. We were scheduled to go on vacation and could not cancel. We felt confident enough with John to give him a key to the house so he could have access to do his job. We don't do this normally, but felt comfortable enough with him to allow it.We can't say enough good about John and the company he works for. Great job!!!

I just wanted to thank you all for being so quick to respond to our water problem on Friday.  We were all kind of in panic mode and didn’t really know where to start.  I’m glad I thought to call SERVPRO because with your help, we were able to get the water out within a few hours.  We may have lost some things, but without your promptness to our emergency, it could’ve been so much worse.  So, thank you so much for sending Bud out right away.  He showed up with a smile even with all the chaos I’m sure you were all dealing with from Thursday and Friday.  Please let him know how appreciative we are for him showing up so quickly and getting the job done.

The crew members were detailed oriented with the work they were doing. Jon was the site manager for our job. He was very good to work with to be able to minimize the impact to our historic property. We were able to discuss the advantages and disadvantages to the possible approaches to remediate in order to get the results we needed. It felt like he respected our property.

Mike at SERVPRO was so helpful to us when we had a water leak that filled our basement and first-floor bathroom with water. He walked us through the process they use to dry out the house and checked in with us every step of the way over the few days they were doing work in our home. Highly recommend them for any kind of work like this.

We really like working with Service Pro. Everyone was so friendly from Amy to the Techs who came. That was a year ago to clean ductwork out. We recently discovered a hidden duct that was missed, (not just by them but 2 other duct cleaning comp.) when we took an old humidifier off the ductwork!! What a really gross find! About 60 years worth of 'mess'. When I called them and explained it to Mike the owner, he was so gracious and offered to send a crew out the NEXT DAY and he did and they did - no charge! Guess who we will call again when needed?!

SERVPRO provided excellent service for us on two occasions. They were prompt, informative and did an effective job of drying out an area with significant carpet saturation. Friends recommended SERVPRO to us and we would recommend them to others.

If there is a pleasant part to having a flooded basement, it was the absolutely fantastic job SERVPRO of Bangor/Ellsworth did cleaning it up! Professional work all the way by professional, knowledgeable and caring people who arrived within an hour of bring called! And, they came back when they said they would to check out and finish the job...sometimes rare these days. Thank you SERVPRO, you are the best!

I'm beyond impressed with the customer service I received from Mike at SERVPRO. He was quick to return my call, assess the situation, and provide knowledgeable feedback. Our tenant's washer hose became disconnected and she was unable to stop the washer from flooding the surrounding area including the condo below her. Mike offered to be there within an hour (in the evening mind you) to determine the proper protocol. He called me directly afterwards to explain the situation in full. Mike shared that we could handle the situation ourselves with minimal damage (thank goodness) and offered several solutions, so this doesn't happen in the future. His honesty, trustworthiness, and dependability is outstanding! I would highly recommend this company to any family member or friend!

I was more than pleased with the entire process by the folks at SERVPRO. Mike and his crew were very accomadating and made what felt like a mess, an incredibly stress-free, easy process. Scheduling is usually an issue for our family as we have two full time working parents, but Mike was flexible to make it essentially seamless and effortless. Everyone was kind, professional, knowledgeable and helpful. I would highly recommend them to anyone!

I recently had the opportunity to use SERVPRO on a very difficult, complicated project. John Symonds, the project director or supervisor, went above and beyond what I would have expected. He was extremely professional, respectful, and attentive to any question or concern we had. I was also impressed with John's crew. They, too, were extremely hard working, helpful, and, most importantly, respectful. I would highly recommend SERVPRO of Bangor/Ellsworth.

The best of the best! Mike and company were lightening fast, not only in responding, but in getting the job done efficiently, carefully, and with precision. What could have been a mold nightmare waiting to happen was nipped in the bud before anything could get started. He and his whole team were help were thoroughly respectful of us and our property, as well as being being super friendly. They took a nightmarish situation and made it hopeful and helpful! Thanks, Mike. We really appreciated you fantastic service.

I got a call one morning while I was at work from a contractor who had stopped by to do a job. When he opened the basement door he found a completely flooded basement. The pipe to a hose had frozen and burst sometime during the winter. I had just recently started using the hose to water plants and my habit was to turn the faucet on and turn it off when I was finished. The evening before I had not turned off the hose so for around 20 hours water spewed across my finished family room. there are four other rooms in my basement and they were all flooded. I didn't have any idea how I was going to handle this so I called SERVPRO. Mike showed up within the hour, took one look at the situation, and declared, we do this all the time, I've got this. His team arrived and they began the clean up. This was on a Thursday evening about 3pm and by 1:00 the next day the demolition was done and every item was removed, loaded onto a truck to be disposed of, and the dehumidifiers and fans in place. I was incredibility grateful for the service this team provided. I hope I never have another leak in my basement but if I did I would without hesitation call them again.

I sustained water damage to my bathroom, & bedroom floors and garage ceiling and called Serve Pro upon making the discovery. They agreed to come to my house immediately to assess the situation and then came back promptly with all of their drying equipment which they set up to mitigate the damage. They came to my house every day for 5 days to assess the progress, locked up my home afterwards and called to report. The bill was submitted directly to my insurance carrier. I felt they were trustworthy to be in my home and was I very happy with their service.

I recently had a flood in my master bathroom. I contacted SERVPRO, their response was quick. Their crew Chief "Roland" was great. He explained their process, went to work setting up their equipment. They returned four days later to gather up their equipment. This process was great the water damage was abated. This process went very smoothly, I highly recommend SERVPRO, they do a great JOB!

We had a serious fire on the top floor of our house in April, 2018 and a great deal of water was used by the firefighters as a result. A large SERVPRO team arrived within hours of being called and was able to stop the progression of water damage through the use of sensors, mitigation equipment, and careful demolition. Our home was built in 1880 and includes original millwork and built-ins. Due to SERVPRO’s timely and efficient help the historic charm of our house was saved. 

Recently, a broken pipe in our new home led to quite a bit of damage. Literally, after our insurance agent left our home and made a referral to SERVPRO, we received a call from SERVPRO who offered to inspect our home that same night. -Work started the next morning at 9:30. We are very satisfied with their speed, thoroughness, communication, and attention to detail. -It wasn’t an easy job, nor a fun one but no one on the crew expressed that to us. We would definitely recommend SERVPRO to anyone who finds themselves in the same situation. 

When your sewer backs up you leave the house. You call a capable plumber to clear the drain so the sewage drains out and then you better call SERVPRO to clean up the mess and make your home safe again. Why SERVPRO, especially SERVPRO of Bangor and Ellsworth Maine? Because the owner, Mike, over delivers and will do everything right to get you back to “happy”. This was my second time with these guys as a water pipe broke while I was in Florida a few years ago and they did a great job getting our cellar cleaned up. This time I had no hesitation in calling them again. Also, my insurance company totally agreed with my decision. SERVPRO was fast, thorough, and made my wife and me “happy” again. Thank you Mike and your team of professionals. 

SERVPRO was incredibly professional. The cleanup was very quick and completed properly. I would highly recommend Michael and his team.

We were very impressed with your company. The crew arrived within half an hour and went right to work. They were courteous, professional, and highly skilled. As far as we could tell, they did a very thorough job. We would not hesitate to recommend your company.

My house was a mess and these guys didn't even bat an eyelash. They went to work and got it done. Thank you.

Above & beyond- each team member was professional, understanding and knowledgeable. I really appreciated their being here on time and keeping me informed.

Jon was wonderful! We had a great conversation and he provided fantastic advice on how to proceed. Jim completed his work in a very timely manner and was very helpful!

I will - and have - told friends and family to use SERVPRO. I used these services last year and was very satisfied. When I had another water issue, I called SERVPRO again!

Great job, great employees, great service. Definitely very satisfied!

I want to extend a big thank you to the crew at SERVPRO for the timely response, and great job.  Especially to Bud.  He coordinated a job well done!

SERVPRO's efforts were exemplary in every way. This crew, led by Jon Symonds, was professional, efficient, courteous and extremely helpful in every respect. I would highly recommend your service! 

Your staff was very professional and explained the process they needed to follow to ensure the project met our expectations. They were very friendly, courteous and knowledgeable. Thank you!

The crew provided excellent service!

The crew was really nice and courteous. They never stopped working!

We received outstanding service. The crew was professional, prompt, friendly, helpful and above and beyond the normal!

I initially asked the workers to wear hazmat covers while upstairs and their accommodations surpassed my expectations. Cross-contamination was a concern due to some medical issues and they made it a priority to avoid it. Everyone provided optimal compliance to our requests.

Keep Bud on the team. What a wonderful, organized, professional young man!

This is the second time we've had work done by SERVPRO and they've done great work both times.

The on-site team was great. They answered any questions we had. If we had any problems, they resolved them immediately.

Thank you for your assistance with this project. The workspace smells much better!

I would highly recommend Jon and his crew to anyone.

We had multiple conversations with Jon and SERVPRO and had a very pleasant experience. I highly recommend them!

This is the second time I have used SERVPRO and I have been pleased both times!

SERVPRO was very kind and helpful. A great job was done!

Comment from Certificate of Satisfaction for commercial water loss:


The onsite team was great.  They answered any questions we had and if we had any problems they resolved them immediately.  Thank you for your assistance with this project, the workspace smells much better!

Frankly I can't come up with a single idea to improve the performance of these gentlemen.  They astounded me with their cleaning of my house and basement.  I am very pleased not only with the minute detailing they did, but also with the care in which they did it. 

I feel sporry for your competition.

SERVPRO exceeded our expectations on our time-sensitive commercial loss.

Michael Haughton is an exceptional businessperson and outstanding person. He was very informative, professional and willing to guide/assist each step of the process. Also left me feeling like I have someone who truly cares now and into the future.

SERVPRO was a very responsible and professional group. They were able to take care of our water damage very quickly with no disruptions to our congregation. Just wanted to let you know that we are totally impressed with the work you and your crew did and are telling everyone about it! We will highly recommend you to anyone who might need your services. Thanks again for all the great work.

We were very happy with their work and assistance.

The service and professionalism of everyone in the organization was fabulous. They were very helpful throughout.

We felt comfortable with the knowledge and professionalism the team reflected. Thank you for saving our home.

Very impressed with workers; very professional and very hard working, you are fortunate to have such quality workers. Impressed with the thoroughness of the cleaning that was done.

Comment made in regards to commercial fire/soot clean up: Looks great - very professional.

Mike and his staff are very hard working and very knowledgeable. I have been involved in cleaning for over 30 years and have never been this impressed with a cleaning company!

I was so impressed with all they did, how friendly they were, how much was done and they were fast. All our concerns were addressed. I am 100% satisfied and would highly recommend them to anyone!

This letter is written to express our deepest appreciation for the excellent work accomplished in our time of need (Hurricane Sandy). I was very impressed with the thoroughness, honesty and overall integrity of the Bangor, Maine storm recovery team. The professionalism I witnessed was exemplary. I highly recommend SERVPRO of Bangor/Ellsworth team.

A pleasure to do business with Mike and his team. (Hurricane Sandy)

Wonderful service and people!! (Hurricane Sandy)

Mike and his crew were just marvelous. Words can never describe how wonderful and calming and personable they were. (Hurricane Sandy)

Mike and his crew worked non-stop with extraordinary efficiency and very considerate responses. (Hurricane Sandy)

I wanted to take a minute to thank you for your prompt and excellent service in cleaning up the water damage. You and your crew were here in less than 2 hours following my call, and promptly went to work to minimize the effects of the flooding. Your efforts went a long way to minimizing our financial losses and also minimizing our client inconveniences.

I would highly recommend this company! They did way above and beyond what they needed to do!

Superior help, thorough, explained everything, friendly and great follow-up.

Mike and his team made this experience very pleasant and easy to deal with. They were professional, helpful and efficient. I would HIGHLY recommend their services to anyone.

Everything great, very good job. Very polite staff.

Friendly, personable, each and every time they were here. Explained everything understandably to us. Great service.

I am very satisfied with their work and would recommend them to anyone!

They seem to know what they are doing - very impressed! Will tell all my friends!

They are professional and get the job done. Thank you very much!!

I cannot believe the incredible job they did. It is better than new. All service people were courteous and professional throughout the process. I am so thankful I chose this organization for the job. Incredible people.

Excellent job. Very pleased.

Excellent Service - thank you!!

Thank you so much for cleaning up after our water damage. Thorough and well-planned!

Excellent service and workmanship.

Very prompt, were in and out with no mess.

We experienced a water loss to our business and were very concerned about being shut down due to this unexpected event. SERVPRO arrived on site within one hour. They were able to get our business up and running sooner then we ever expected.

This is not a service I knew about or have needed before. My insurance adjuster recommended them and they were beyond helpful. I am so thankful for all the work that they have done.

Prompt, informative, willing to help clean away unwanted debris - great job! Employees did a nice job and answered all questions appropriately, great follow-through.

Guys were great, on time and early, stuck to commitments and were very efficient, professional and friendly with our kids. I would highly recommend them to anyone.

The men did a super job. No complaints. I would recommend them to everybody. Thanks, good job.

I like how Jon explained what they were going to do and then provided numerous updates via email and phone calls throughout the process.

Very friendly and courteous throughout the cleaning process. Project Manager was exceptional, took us through entire process, extremely helpful. You're fortunate to have him and your entire staff.

I was thankful for the prompt, courteous service.

I would recommend them to everybody. Love the crew, they were great!

The crew that was here was wonderful. Mike and his team were professional, prompt, friendly and willing to help. I cannot say enough good things!

Continue to provide the professionalism evidenced in the quality work, the courtesy, the patience, the neatness and pleasant dispositions of your staff.